知刻 · ZhiKe
ZhiKe Support
Need help with your account, reminders, anniversaries, notifications, or subscription? Email us with your device model, iOS version, ZhiKe version, and screenshots when possible.
联系信息
技术问题、购买问题和产品建议都可以发送到以下邮箱。
Contact
Use the email below for technical issues, purchase questions, and product feedback.
武汉菁耀科技有限公司
常见问题
下面这些检查通常可以解决权限、通知和购买状态问题。
Common questions
These checks can resolve many permission, notification, and purchase-status issues.
提醒或纪念日没有按时通知怎么办？ Why did I not receive a notification?
请在 iPhone“设置”中确认知刻的通知权限已经开启，并检查提醒或纪念日自身是否处于启用状态。如果使用系统提醒事项或日历同步，还需要开启对应权限。
In iPhone Settings, make sure notifications are enabled for ZhiKe and that the reminder or anniversary is active. Reminders or Calendar access is also required when system sync is enabled.
为什么无法同步到提醒事项或日历？ Why can’t I sync with Reminders or Calendar?
请在编辑页面打开同步开关，并根据页面提示授权提醒事项或日历权限。如果之前拒绝过权限，可点击页面中的“去设置”重新开启。
Turn on system sync from the edit screen and grant the requested Reminders or Calendar access. If access was previously denied, use the “Go to Settings” link shown in the app.
订阅或恢复购买遇到问题怎么办？ What should I do if subscription or restore fails?
请确认当前 iPhone 登录的是购买时使用的 Apple 账号，然后在知刻设置页面点击“恢复购买”。若仍未恢复，请将购买环境、报错截图和当前知刻登录账号发送到支持邮箱。
Make sure the iPhone uses the Apple Account that made the purchase, then select “Restore Purchases” in ZhiKe Settings. If the issue continues, email us with the error screenshot and your current ZhiKe login account.
发送支持邮件时应该提供什么？ What should I include in a support email?
建议提供问题发生时间、操作步骤、设备型号、iOS 版本、知刻版本和截图。请不要在邮件中发送密码、短信验证码或 Apple 账号密码。
Include the time of the issue, steps to reproduce it, device model, iOS version, ZhiKe version, and screenshots. Never send passwords, SMS verification codes, or Apple Account passwords.